Effective Date: October 7, 2025
McAllister Towing & Transportation Co., Inc. (“McAllister,” “we,” “us,” or “our”) operates the Mermaid knowledge search platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, and authentication credentials
- Workspace Content: Documents, queries, and data you upload or create
- Integration Data: Content accessed from connected services (Notion, Airtable, GitHub)
1.2 Automatically Collected Information
- Usage Data: Search queries, feature usage, and interaction patterns
- Technical Data: IP address, browser type, device information, and timestamps
- Performance Metrics: Response times, model selections, and cost analytics
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process and respond to your search queries
- Improve our AI models and search algorithms (aggregated data only)
- Monitor usage and prevent abuse
- Communicate with you about the Service
- Comply with legal obligations
3. Data Storage and Security
Your data is stored on secure servers provided by Supabase (PostgreSQL) and Vercel (hosting). We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL)
- Encryption at rest for sensitive data
- Row-level security policies for data isolation
- Regular security audits and monitoring
4. Third-Party Services
The Service integrates with third-party providers to deliver functionality:
5. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is deleted within 30 days
- Aggregated analytics (anonymized) may be retained for service improvement
- Backup copies are purged within 90 days per our backup retention policy
6. Your Rights
You have the right to:
- Access your personal data
- Request data correction or deletion
- Export your data in machine-readable format
- Opt-out of certain data processing activities
- Withdraw consent at any time
7. Internal Use Only
Important: The Mermaid platform is designed for internal use by McAllister employees and authorized personnel. We do not sell or share your data with third parties for marketing purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.
9. Contact Us
For privacy-related questions or requests, contact us at:
Email: privacy@mtt.dev
Mail: McAllister Towing & Transportation Co., Inc.
Attn: Privacy Officer
331 Newman Springs Road, Red Bank, NJ 07701